Terms of Service

Effective date: 30 August 2026.

These Terms of Service (Terms) govern access to and use of tenderra.com.au, app.tenderra.com.au and the Tenderra services supplied by Tenderra Pty Ltd (ABN 12 701 651 363) (Tenderra, we, us or our).

By creating an account, accepting an invitation, starting a paid plan, purchasing a Bid Pass or otherwise using Tenderra, you agree to these Terms. If you use Tenderra for an organisation, you represent that you have authority to bind that organisation. If a separate signed agreement applies, that agreement prevails to the extent of any inconsistency.

1. The Tenderra service

Tenderra provides tender discovery, source links, opportunity filtering, fit assessment, organisation profiling, private evidence management, AI-assisted bid planning and drafting, human-review workflows, alerts and exports. Available functions, limits and source coverage depend on the selected plan and the sources Tenderra is authorised and technically able to provide.

Tenderra is decision-support software. It does not automatically submit tenders, accept procurement conditions on your behalf, guarantee eligibility, guarantee that every opportunity is captured, or guarantee any tender outcome.

2. Accounts, organisations and authorised users

You must provide accurate account and organisation information, keep login credentials secure and promptly remove access for people who are no longer authorised. You are responsible for activity performed through your organisation's accounts except to the extent caused by Tenderra's breach of these Terms or applicable law.

You must not share one user account between multiple people, impersonate another person, circumvent plan limits, access another organisation's information or attempt to defeat security or tenant-isolation controls.

3. Plans, charges and renewal

Prices are stated in Australian dollars unless the checkout says otherwise. Taxes and any applicable transaction charges are shown or handled at checkout.

• Free: access is subject to the published usage limits and current source coverage.
• Scout and Pro: monthly subscriptions renew automatically each billing period until cancelled. The recurring amount and billing frequency are displayed before purchase.
• Bid Pass: a one-off, non-recurring purchase linked to one eligible tender. It does not become the organisation's recurring plan and cannot ordinarily be transferred to a different tender after use has begun.
• Teams or enterprise arrangements: may be contact-led and subject to a separate order form or agreement.

You may cancel a recurring subscription through the billing portal. Unless the checkout or a separate agreement states otherwise, cancellation takes effect at the end of the current paid billing period and access continues until then. We do not charge an early termination fee.

Payments are processed by our payment provider. If payment fails, we may retry payment, restrict paid features or return the organisation to the available free level after reasonable notice where practicable.

We may change future prices or plan inclusions by giving reasonable advance notice. A change to a recurring price will apply no earlier than a future renewal date. Nothing in these Terms excludes a refund, remedy or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law.

4. Tender sources and opportunity information

Tenderra may display information from public procurement portals, licensed data partners and other approved sources. Coverage can vary by jurisdiction, source, category, publication method and partner agreement. Tenderra will describe current coverage rather than represent that every tender is available when that has not been verified.

Opportunity summaries, dates, categories and links may be delayed, incomplete, duplicated, withdrawn or changed by a buyer or source. The official procurement notice, tender documents, addenda, buyer communications and submission portal remain authoritative. You are responsible for checking the official source, eligibility rules, closing time, time zone, mandatory briefings, addenda and submission status before relying on an opportunity.

Third-party source terms may apply. You may use opportunity information and Tenderra outputs for your organisation's legitimate tendering activities, but you must not scrape, bulk extract, republish, sublicense, resell or build a competing data product from Tenderra or third-party source information unless a written agreement expressly permits it.

5. AI-assisted functions and human review

AI-generated assessments, recommendations and draft text can be incomplete, outdated or wrong. They are not legal, procurement, financial, tax, technical or professional advice and are not a substitute for reading the tender documents or obtaining appropriate advice.

You remain responsible for all bid/no-bid decisions, factual claims, evidence, pricing, compliance statements, approvals and submissions. You must review and verify every AI-assisted output before use. Tenderra's labels for verified facts, user-provided facts, inference and AI draft text are controls to support review; they are not a warranty that a response is compliant or persuasive.

6. Customer content and authority to upload

You retain ownership of documents, facts, drafts, instructions and other content you or your authorised users submit to Tenderra (Customer Content). You grant Tenderra a limited, non-exclusive licence to host, copy, process, transmit, extract from and display Customer Content only as reasonably necessary to provide, secure, support and improve the service for your organisation, comply with law and enforce these Terms.

You warrant that you have the rights, permissions and lawful basis needed to submit and use Customer Content. Do not upload information you are not authorised to disclose, malicious files, unlawful material or unnecessary personal or sensitive information. You are responsible for reviewing confidentiality obligations, tender conditions and third-party rights before upload.

Our handling of personal information is described in the Privacy Policy.

7. Acceptable use

You must not use Tenderra to:

• break any law, procurement rule, confidentiality obligation or third-party right;
• make knowingly false, deceptive or unsupported claims in a tender;
• upload malware, probe vulnerabilities, overload the service or bypass access controls;
• reverse engineer, copy or commercially exploit the service except to the extent a restriction is prohibited by law;
• train or benchmark a competing model or product using Tenderra content or outputs without written permission;
• automate account creation, credential sharing, scraping or high-volume extraction outside an approved integration.

8. Tenderra intellectual property

Tenderra and its licensors own the software, workflows, interface, branding, documentation and other materials supplied by Tenderra, excluding Customer Content and third-party source material. Subject to these Terms and payment of applicable charges, we grant your authorised users a limited, non-exclusive, non-transferable right to use the service for the organisation's internal business tendering activities during the applicable access period.

Feedback may be used to improve Tenderra without payment or attribution, provided we do not publicly identify you or disclose your confidential Customer Content without permission.

9. Confidentiality and security

Each party must use reasonable care to protect the other party's non-public confidential information and use it only for the service or relationship contemplated by these Terms. This does not apply to information that is public without breach, already lawfully known, independently developed, lawfully received from another source or required to be disclosed by law.

We use safeguards designed for the service, but no internet or AI system is completely secure or error-free. You must use appropriate account controls, limit user access, maintain your own copies of critical tender documents and report suspected unauthorised access promptly.

10. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free availability unless a separate service-level agreement says otherwise. Maintenance, security events, source outages, third-party platform changes, internet failures and buyer-portal availability may affect Tenderra.

We may improve, replace, limit or discontinue features or source integrations. Where a material change adversely affects a paid service, we will provide reasonable notice where practicable and any remedy required by law.

11. Suspension and termination

We may suspend or restrict access where reasonably necessary to address non-payment, a security risk, unlawful use, material breach, harm to another customer, source-licence requirements or a legal obligation. We will give notice and an opportunity to remedy where practicable, except where urgent action is reasonably required.

You may stop using Tenderra and cancel a recurring subscription at any time. Account closure does not remove payment obligations already incurred. Before closure, you should export information you need. We may retain limited records as described in the Privacy Policy or as required by law.

12. Third-party services

Tenderra relies on third-party identity, hosting, storage, AI, payment, communications and procurement services. Their availability and terms can affect the service. Links to official sources or external portals do not make Tenderra responsible for their content, security, availability or procurement decisions.

13. Consumer guarantees and liability

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where a non-excludable guarantee applies and the law permits limitation, our liability is limited only in the manner permitted by that law.

To the extent permitted by law, Tenderra is not responsible for loss caused by a customer's failure to review AI output, verify official tender information, meet a closing time, comply with tender conditions, maintain authorised access, keep necessary records or follow buyer instructions; nor for a third-party portal, source, network or service outside Tenderra's reasonable control.

Each party must take reasonable steps to avoid or reduce loss. Tenderra does not exclude liability for fraud, wilful misconduct, breach of confidentiality, infringement of intellectual property rights, personal injury caused by negligence or any liability that cannot lawfully be excluded.

14. Notices and changes to these Terms

We may update these Terms to reflect service, provider, legal or commercial changes. We will publish the new effective date and give reasonable notice of a material change where appropriate. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.

Service notices may be delivered through Tenderra or to the account email address. You must keep that address current.

15. Governing law

These Terms are governed by the laws of the Australian Capital Territory and Australia. The parties submit to the courts with jurisdiction there, subject to any non-excludable right to bring a claim elsewhere.

16. Contact and company details

Tenderra Pty Ltd
ABN 12 701 651 363
Legal: legal@tenderra.com.au
Support: support@tenderra.com.au